Measure satisfaction and boost loyalty with customer satisfaction surveys. CES, CSAT, and Net Promoter Score(NPS) surveys encourage your customers to share feedback and make a more personal connection.
Unstructured survey comments are evaluated with layers of detail that isolate sentiments, keywords, entities, categorical tags, and more.
ZenSight is sophisticated enough to break down the mixed emotions that are most important for your organization.
Isolate hidden trends and see the deeper meaning behind every comment. The top mentioned entities are also prioritized automatically, so you can see what’s trending and recognize important references in order to adapt and adjust even faster.